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Ref. code: 25626103010358BWT
Ref. code: 25626103010358BWT
AIRPORT OF THAILAND PUBLIC COMPANY LIMITED OF BUSINESS
CONTINUITY PLAN IN THE BLOCKAGE AND CRISIS
SITUATION IN SUVARNABHUMI AIRPORT
BY
MISS POLLACHA KHUMCHANA
AN INDEPENDENT STUDY SUBMITTED IN PARTIAL FULFILLMENT OF
THE REQUIREMENTS FOR THE DEGREE OF
MASTER OF POLITICAL SCIENCE
(PUBLIC ADMINISTRATION AND PUBLIC AFFAIRS)
EXECUTIVE PROGRAM IN PUBLIC ADMINISTRATION AND PUBLIC AFFAIRS
FACULTY OF POLITICAL SCIENCE
THAMMASAT UNIVERSITY
ACADEMIC YEAR 2019
COPYRIGHT OF THAMMASAT UNIVERSITY
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Business continuity plan: BCP)
2557
Business continuity management: BCM) ISO 22301:2012
2
1
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2
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Independent Study Title
AIRPORT OF THAILAND PUBLIC COMPANY
LIMITED OF BUSINESS CONTINUITY PLAN IN
THE BLOCKAGE AND CRISIS SITUATION IN
SUVARNABHUMI AIRPORT
Author
MissPollachaKhumchana
Degree
Master of Political Science
Major FieldFacultyUniversity
Executive Program in Public Administration and
Public Affairs
Political Science
Thammasat University
Independent Study Advisor
Assistant ProfessorTavidaKamolvej, Ph.D.
Academic Year
ABSTRACT
The purpose of the assessment of “Airport of Thailand Public Company
Limitedof business continuity plan in the blockage and crisis situation in
Suvarnabhumi airport” is to study business continuity plan of Airport of Thailand
Public Company Limited (AOT) in 2014 which comply business continuity
management (BCM ISO22301:2012 standard. It is accepted in various organization.
The researcher has some suitable and effective suggestions to improve
and develop for reducing and impacts of management of the airport (AOT) in the
blockage and crisis situation in Suvarnabhumi airport in the future. There are 2
suggestions for this study, the first suggestion is consideration to hire a consultant of
the other plans activities such as AOT business plan, state enterprise performance
assessment, the measure of IT security, risk management, internal control, internal
audit, e-commerce laws, customer and partners trust and etc., that concern about
business continuity plan. It may help to reduce duplication of management and take
relation with other activities in the some direction and scope of management.
The second suggestion is consideration to special work unit of disaster
prevention and mitigation for testing and evaluation in suitable and similarly to real
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(blockage and crisis) situation. The test of table top is confident in one level but it
also should test of simulation by testing in realistic simulation and business
continuity plan application. However, It should test of full BCP exercise in complete
and similarly to the real situation. The last suggestion is focus on incident process
management to take continuously action in business continuity plan, thus, it will
present that AOT has not only planning but it also has the measure to do as
sustainable procedure. It may help AOT to develop continuously and manage
completely, effective, and effectiveness business continuity plan in long term.
Keywords: Business continuity plan
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Cultural Openness) 15
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2.4 28
2.5 29
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3.5.23 68
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3.5.7.4 BCP 72
3.5.7.5 72
3.5.27.6 72
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4.1 74
4.1.1 74
4.1.1.1 74
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3.1 BCMS PDCA model 60
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2.1 39
3.1 45
3.2 48
3.3 - 50
3.4 - 52
3.5 53
3.6 54
3.7 55
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3.9 58
3.10 65
5.1 96
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Reduction: ISDR
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2.1.2 Organizational Flexibility)
Cultural Openness)
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Preparedness) Emergency response)
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2)
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Continuity55.pdf
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BS25999
BS25999 Business continuitymanagementBCM)
standard 6
BCM
(BCM programme management)
BCM BCM
BCM
(Incident escalation process)
(Understanding the organization)
Business impact analysis: BIA) Risk assessment: RA)
Determining BCM Strategy)Recovery strategy)
BIA) People) Premise)
Equipment) Technology) (Information)
Suppliers)
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2.3.1.4
(Developing and implementing BCM response)
1)Incidentmanagementplans(IMP)
2)Emergency/crisis management plan (CMP)
3) Business continuity plans (BCP)
4) Recovery plans (RP)
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reviewing) BCM
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2) Tabletop testing
BCP
3)SimulationBCP
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BCM
BCM Embedding
BCM in the organization’s culture) BCM
BCM
ISO2230
BS25999 ISO 2230
ISO 22301:2012
(BCMS) International Organization for Standardization (ISO)
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ISO22301 “Societal security - Business continuity management systems”
15 2555
ISO22301:2012 6
BCM policy and programme management)
2.3.2.1
BCM
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Understanding the organization)
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BIA) Risk assessment: RA)
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(Determining BCM strategy) (Recovery strategy)
BIA People) (Premise)
Technology) Information) Supplier)
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Developing and implementing a BCM response)
3 1) Incident management
plans (IMP) 2) Business continuity plans (BCP)
3) Disaster recovery
plans (DRP)
2.3.2.6
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2) Tabletop testing
BCP
3) Simulation BCP
4) Full BCP exercise
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management systems
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Continuity Management (BCM)) 8
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2556.pdf
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1) Plan (Establish)
2) Do (Implement and operate)
3) Check (Monitor and review)
4) Act (Maintain
and improve)
ISO 22301:2012
BCM
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Crisis management) Disruption)
Sustainable development)
1)
2)
Anticipate) Access) Prepare) Prevent) Response)
Recovery) 3)
4)
1)
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Context of organization)
BCMS
BCM
2) Leadership)
3) Planning)
BCM
4) Support) BCM
BCM
5)
(Operation)
6) Performance evaluation)
BCM 7) Improvement)
BCM
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(International Organization for Standardization: ISO)
22301
22301
ISO 22301
22301 Crisis management)
Disruption)
Sustainable development)
10
2.4
Context of organization)
2
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Continuity Management Systems
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%2022301-2012.pdf
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,
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(Core competency)
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Sigma, TPM, TQM
1)
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3)
4)
5)
6)
2.5
1) 2)
3)
4)
5)
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3
Strategic planning)
(Top-down planning)
2
Tactical planning)
3
Operational plans)
BCM 6
Strategic objectives) BCMS
BCMS
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BCM BC objectives BCM
policy
BC Objectives
BC Objectives
12
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2.6
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(Temporary measure)
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3
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3)
2.8
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3 Efficiency) Effectiveness)
Impact) Efficiency)
Input)
Output) Effectiveness)
Impact)
3 1)
Ex-ante evaluation)
Cost-benefit analysis)
2) (On-going
evaluation)
Formative evaluation) 3)
Ex-post evaluation) (Summative evaluation)
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Output) Outcome)
3
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2.9
PDCA
PDCA
Walter Shewhart
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accessed May 1, 2018, http://www.exinfm.com/training/pdffiles/course17.pdf.
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4) Act
PDCA
1) 2)
3) 4) 5)
6)
PDCA Deming cycle
1) Plan 2) DO
3) Check 4) Act
PDCA
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Time) 3) Productivity
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2)
3)
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PDCA
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BS25999 ISO 2230 2230
ISO 22301:2012
BCM
Third
party certification) ISO22301:2012
Crisis management) Disruption)
Sustainable development)
7 1) Context of
organization) 2) Leadership) 3) Planning) 4) (Support)
5) (Operation) 6) Performance evaluation)
7) Improvement) PDCA Deming cycle
1) Plan 2) DO 3) Check
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4) Act
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2.1
.
.
.
1.
2.
3.
4.
1.
Technical Plan
2.
3.
(Business continuity plan: BCP)
1.
(Identify: Risk assessment)
2.
(Analyze: Business impact analysis)
3.
(Design: Strategy selection)
4.
(Execute: Plan development and
execution)
5.
(Measure: plan testing)
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(Methodology) (Qualitative research)
2 3
Grounded theory methodology) Glaser
and Strauss
1
Case study)
(Methodology)
3.1
3.2
3.3
3.4
1
Barney G. Glaser and Anselm L. Strauss, The Discovery of Grounded Theory:
Strategies for Qualitative Research (Mill Valley, CA: Sociology Press, 1967), 42.
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3.5
3.6
3.1
(Qualitative research)
(Documentary research) (In-depth interview)
2
1.
2.
2.1
2.2
(1)
(2)
(3)
(4)
(5)
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3.2
(In-depth interview)
(Guided interview)
(Keywords)
3.2.1
1.
2.
3. Content analysis)
4.
(Key informants) Open-ended interview)
Structured interview)
5. Purposive
sampling)
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2551 9
3
(1) 3
(2) 3
(3)
3
.
2.
2551
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2553-2557
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1.
2.
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Content Analysis)
3.1
Structured Interview)
(Content Analysis)
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“
”
3.5.1.
:
3.5.1.2
3.5.1.3
BCMR
RM-
(1) Risk owner)
(2) Risk owner)
(3)
(4)
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Operational risk: O)
Compliance risk: C)
(5)
(6)
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(7)
(8) RA)
RT) KRI)
(9)
(10)
(11)
(12)
- Risk assessment criteria)
Likelihood)
Impact)
- ----
- ----
Impact)” (FM-AOT---
-
Degree of Risk) = Likelihood) × Impact)
- Risk treatment)
-
Risk prioritization)
Risk profile)
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3.2
”
https://portal.airportthai.co.th/
3.5.2 ..
1. ISO Societal security-Business continuity management
systems-requirement, International Standard Organization: ISO),
,
.
-
,
.
3.5.3
.
. BCMR
Business continuity management representative)
2.
3.
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4. BCMC
Business continuity management committee: BCMC)
5. BCPC
Business continuity plan committee: BCPC)
6. BCPC
Business continuity plan committee: BCPC)
. .
.
7.
Business continuity management committee: BCMC)
Business continuity plan committee: BCPC)
8.
ICT BCP team .. ( .
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11. .
12. .
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14. .
3.5.4
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6 5
1) - (2)
3) -4) 5)
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6
3.3-
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suvarnabhumi/suvarnabhumi_airport.htm
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1 –
2 –
3 –
4 –
5 –
6 –
7 –
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45
360
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Standard)
Safety)
Air side)
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-
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3.4
- http://www.tpa.or.th/
writer/read_this_book_topic.php?bookID=51&pageid=2&read=true&count=true
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3.5.6
3
8
3.5
http://www.corporate.airportthai.co.th
2
Strategic objective: SO) 3
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3.6
http://www.corporate.airportthai.co.th
3.5.6.3
Risk & control self-assessment: RCSA)
R.I.B. network)
3.5.7
ISO 22301:2012 22301-2556
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3.7
http://www.corporate.airportthai.co.th
3.5.8
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ICAO) 14
Safety management system: SMS)
Aerodrome certificate)
3.5.9 SMS
Aerodrome manual)
Aerodrome standards and safety)
5 1
2 3
4
5
Organization
structure) Responsibilities) Rule & regulation)
Procedure) Provisions)
3.5.10
1 50
2
2
6
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6
SMS
3.8
https://portal.airportthai.co.th/
3.5.
.
Self-audit)
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Internal audit)
Audit) 2553
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https://portal.airportthai.co.th/
3.5.
Aerodrome safety
policy)
1.
ICAO)
2.
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3.
4.
5.
6.
7.
8.
3.5.13
.
Incident/emergency management)
Crisis management)
Incident management plan: IMP)
Emergency plan)
Continuity management)
2
1
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2
Recovery) Recovery
plan)
3.5.14BCMS
BCMS ISO 22301:2012
22301-2556 PDCA model
BCMS
3.1BCMS PDCA model
PDCA Model
Plan)
(
Do)
(
Check)
(
Act)
(
3.5.
(Purpose)
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BCMS
1
Purpose)
BCMS
3. BCMS
Risk)
Risk management)
Risk factor)
Risk appetite: RA)
Risk tolerance: RT)
Likelihood)
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Impact)
Degree of risk)
= x
Weight)
Treatment plan)
Risk owner)
Key risk indicator: KRI)
3.5.16
1
2
BCMS
(1) BCMS
(2) BCMS
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(3)
BCMS
(4)
(5) BCMS
BCMS
BCMS
3.5.17BCMS
BCMS BCMS
(Exclusive)
1 Business impact analysis: BIA)
2
3
4
5
Outsource)
3.5.18 BCMS
1 BCM
BIA
(1)
(2)
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Ref. code: 25626103010358BWT
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Evans, M.H. Process Improvement.” Excellence in Financial Management. Accessed
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