
Loss from crypto ATM scams
The FBI’s Internet Crime Complaint Center (IC3) urges U.S. citizens to report all cyber-enabled crime. Using
this data, the agency investigates these crimes, observes criminal trends, attempts to mitigate loss for
victims, and works to prevent future cybercrime.
IC3’s 2023 Elder Fraud Report disclosed that it had fielded over 15,000 scam complaints from people over
60, over 2,000 of which involved crypto ATMs. According to the report, “The use of cryptocurrency ATMs
and kiosks has continued to increase as a payment mechanism, especially among Tech and Customer
Support, Government Impersonation, and Confidence/Romance scams.”
The FBI’s 2023 Cryptocurrency Fraud Report also highlights the increasing prevalence of crypto ATM
scams, reporting losses totaling $124.3 million that same year. And since 2020, 43% of crypto-related
suspicious activity reports (SARs) have been tied to crypto ATMs, according to a 2024 report by the
Financial Crimes Enforcement Network.
The push toward crypto ATM legislation
AARP, an organization dedicated to empowering people as they age, works to educate its audience about
the risks of cryptocurrency scams and advocates for stronger consumer protections. Scams involving
crypto ATMs are in the top 10 complaints the AARP Fraud Watch Network receives; on average, it fields
three to four of these reports daily. Victim profiles transcend gender, and AARP often sees losses totaling in
the tens of thousands of dollars or more. While the organization urges victims to submit their own reports
via IC3 or local law enforcement, it also shares data with the FTC’s Consumer Sentinel Network, and has
strong law enforcement partnerships.
AARP explained that asset recovery for victims of crypto ATM scams is challenging for a few reasons:
1. Currently, no one is able to retrieve cash from a crypto ATM once a deposit is made, because
transactions are irreversible.
2. Business owners with crypto ATMs in their stores can be uneducated about the purpose of these
machines, and powerless to help customers who need assistance.
3. Police forces are generally not equipped to assist victims of crypto-related crimes, let alone those
tied to crypto ATMs, because of a lack of training and resources.
In addition to these challenges, the biggest problem AARP sees with crypto ATMs is the lack of friction
around their deployment and usage. When crypto ATM vendors approach business owners about installing
crypto ATMs at their locations, vendors not only promise the machine will increase traffic to the store, they
assure owners they will not have to maintain the ATM.
When it comes time for consumers to use these machines, friction is nearly non-existent in that process,
too. Crypto ATMs are often placed in the back corner of convenience, liquor, or vape stores, and have few
of the protections or security of fiat currency ATMs — like cameras and daily transaction limits. Guidance
about what the machines are for, and the risks associated with them, is also limited.
Amy Nofziger, AARP Fraud Watch Network’s director of victim support says, “There needs to be more
transparency for business owners about what crypto ATM machines are used for and the risks they pose.”