complaints or shared any further opinions on such matters. My findings below may assist in
elucidating why this may have occurred.
The majority of the participants in my study emphasized their compulsory compliance as
well as rather contentious interactions they had with their state-licensing analysts and federal
surveyors. For example, one of the nurse participants, Lita, 44, who owned a government
subsidized board and care facility for the elderly stated,
“Oh licensing….they are terrible! Its just so stressful. Plus this is SSI. Nobody takes SSI
anymore! She [licensing analyst] even says, “can I talk to your staff in private?” I never see that
and so I asked. But she wanted to talk to them privately without me. I think they wanted to see if
they have papers. I said that was fine, go ahead! I asked my staff afterwards and talk to them.
Licensing really asks them when they did start, their ID and stuff like that. She even went to the
umm, the grocery cabinet and to see if it’s full. She borrowed the stool and looked at the top of
all the shelves! All I could say, do what you have to do! They are checking the expiration date,
and…and they also see if there’s enough food or are we just putting the food
toward…li.like…the front, so, like nothing behind. She wants to see if we are just trying to make
it look full but, but it’s not really…you know what I’m saying. Then I remember, she said,
“Because we learned from you guys.” What does that mean?! You can’t generalize…I
sometimes want to kind of…like say something to them! But I just let it go…”
Another participant, Crespina, 62, who also owned a government subsidized board and care
facility for the elderly stated,
“Licensing can close you down so we just follow the regulations…we follow and try to just get
along. We just do the best we can and give them whatever they ask when they come…like the
charts, also the medication records, paper works, everything…um..umm...they even go through
all our personal files too… social security numbers, drivers license…they are like that.”
Alicia, 74, an owner of a home health agency recounted a contentious statement
made by a Medicare surveyor during an unannounced federally mandated inspection,
“I remember one of the surveyors was…was reeaally really bad. He was saying that the
Filipinos, they are second to the Armenians. He said something like…oh that the Armenians are
#1 in Medicare fraud and Filipinos are #2!...I mean..we know it happens, we see it in the news
you know, there is a Filipino on the news like I think almost 2-3 years ago..not sure, but she went
to jail but I think she’s already out now. Hmmm..well what can you say, it happened. But not all
of us are doing like that…its embarrassing for the Filipinos when you hear it…”