9.1 Improving the managerial and internal control system
Consistent with its own principles, ANCOM's management continued in 2023 to improve the internal
managerial control system, in accordance with the requirements and principles of the applicable
legislation, so as to create the premises for the public funds managed by the Authority to be used in
conditions of legality, regularity, effectiveness, efficiency and economy. Following the lines drawn by
the Organizational Development Strategy for the period 2021-2024, ANCOM continued to develop as
an organization and adapt to the technological, economic and administrative context.
ANCOM's orientation, by engaging top management, towards the continuous improvement of the
quality of the activity, of the approach based on process management by applying the requirements of
the international standards SR EN ISO 9001 on quality management, SR ISO/IEC 27001:2018 on
information security and SR EN ISO/IEC 17025 on quality for testing and/or calibration laboratories,
paves the way to excellency in the fulfillment of its role and functions.
At the same time, during 2023, steps were taken in the implementation of the "paperless" concept in
the Authority's activity, by introducing and generalizing the use in ANCOM of the electronic document
management system with workflows and electronic signature, customizing and optimizing some
circuits, but also by increasingly converting, documents into digital form.
Moreover, a better integration of the information systems in the operational activity has been
achieved, which allows the provision of complete and correct data and information for a better
substantiation of the decision-making process. Furthermore, at the level of the Authority, the systems
for managing controls, interferences, radio spectrum have been improved, with new applications being
implemented dedicated to the digitization of activities related to spectrum auctions, electronic
management of the Annual Frequency Spectrum Monitoring Plan, materials management, preventive
financial control activity, GDPR e-learning, ethics, while the application for the employees’
performance evaluation has also been modified.
In the last part of 2023, ANCOM began the process of adapting its organizational structure to meet
the two legal requirements provided by Law no. 296/2023 on some fiscal-budgetary measures to
ensure Romania's long-term financial sustainability, namely: the one regarding compliance with a
certain personnel regulation in the case of authorities such as ANCOM necessary to establish various
types of organizational units such as: service/department (10 subordinate positions), directorate (20
subordinate positions) or executive/general directorate (35 subordinate positions), as well as the one
regarding the establishment of the number of management positions at a maximum of 8% of the total
number of approved positions. The organizational structure was built in such a way as to ensure the
functioning of the structures and the optimal fulfillment of ANCOM's attributions, with the elimination
of syncope and a more efficient coordination between the departments that concur to achieve the
objectives of the institution's action plans. ANCOM's management has been in constant dialogue with
all levels of management regarding the organizational structure, making sure to create a functional
structure, in compliance with the requirements of the relevant legislation.
At the same time, the organizational structure has been redefined starting from the principle
promoted by the SR EN ISO 9001:2001 Standard, namely the "process-based approach" which aims
to consider processes according to added value, thus achieving a clearer delimitation between
business and support processes, as well as their optimization. ANCOM considered that similar activities
would be brought under the umbrella of a single functional line, at the level of the headquarters,
which will ensure not only a unitary approach on how to perform tasks and a higher degree of
standardization, but also the elimination of some redundancies, for a consistent result.
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9. Enhancing institutional capacity and developing human potential