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The role of brand
in business
Using insights
to inform brand
expression positioning
Strategic inputs
needed to secure
strong brand
positioning
Activating a
dierentiated brand
to grow with purpose
Additional resources
About Beehive
Strategic
Communication
How strategic
brand positioning
supports purposeful
business growth
Organizations must apply brand personas consistently across an entire customer journey
for them to be eective. Customer journey maps identify all of the key cross-channel
interactions each of the organization’s targeted audiences has with a brand, including
where they find, engage, buy and stay in touch with the business.
The key to a brand eectively embodying its persona is to apply it to each step of the
customer journey map. At every touchpoint, customers should feel like they are meeting
with and talking to the same person. This brand consistency sets expectations for what
customers should expect when interacting with a brand, building trust and loyalty that
promotes a positive experience.
Developing the market-facing brand story
Two key components bring a brand position to life: the articulation of the brand story
and the brand identity. A brand articulates its positioning through many forms, including
messaging and visuals. The brand story should always align with brand voice guidelines
and support the strategic brand position, regardless of the format or channel. It should
consistently and cohesively make clear who the organization is, what it stands for and
believes, and how it’s dierent from competitors.
Brand voice guidelines distill the brand positioning down to adjectives and rules
that help communicators deliver a consistent message and tone wherever the brand
shows up. These guidelines are critical as the brand activates its position across
numerous channels, formats and internal initiatives, including sales and marketing
materials, sponsorship and events, digital and social media, media relations and
internal communications.
A brand identity is a visual reflection of the position the organization wants to claim. It
includes all of the visual elements (e.g., logo, colors, typography) an organization uses
to represent itself to its audiences. Designers should use strategic outputs from brand
positioning work, including competitive research, brand personas and voice guidelines,
to create visual elements that support the brand’s direction, position and personality.
Considerations for
multi-product
companies:
Organizations with multiple
products should thoughtfully
consider how they structure their
brand hierarchy with naming
conventions and product maps.
There are many brand hierarchy
models to follow, including a
Branded House (e.g., FedEx),
Endorsed Brands (e.g., Virgin),
House of Brands (e.g., Procter
and Gamble) or Hybrid (e.g.,
Coca-Cola). The chosen brand
hierarchy influences how the
organization structures future
growth and names and positions
products. Dierent hierarchies
may call for dierent approaches
to brand personas, messaging
and visual identities.
© 2025 Beehive Strategic Communication Brand Positioning 11