Platform Analytics Academy PDF Free Download

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Platform Analytics Academy PDF Free Download

Platform Analytics Academy PDF free Download. Think more deeply and widely.

Wednesday, May 28th, 2025

This presentation may contain “forward-looking” statements that are based on our beliefs and

assumptions and on information currently available to us only as of the date of this presentation.

Forward-looking statements involve known and unknown risks, uncertainties, and other factors that

may cause actual results to differ materially from those expected or implied by the forward-looking

statements. Further information on these and other factors that could cause or contribute to such

differences include, but are not limited to, those discussed in the section titled “Risk Factors,” set forth

in our most recent Annual Report on Form 10-K and Quarterly Report on Form 10-Q and in our other

Securities and Exchange Commission filings. We cannot guarantee that we will achieve the plans,

intentions, or expectations disclosed in our forward‐looking statements, and you should not place

undue reliance on our forward‐looking statements. The information on new products, features, or

functionality is intended to outline our general product direction and should not be relied upon in

making a purchasing decision, is for informational purposes only, and shall not be incorporated into

any contract, and is not a commitment, promise, or legal obligation to deliver any material, code,

or functionality. The development, release, and timing of any features or functionality described

for our products remains at our sole discretion. We undertake no obligation, and do not intend,

to update the forward-looking statements.

Safe harbor notice for forward-looking statements

Thomas Davis – Host

Staff Outbound Product Manager

Analytics Product

Dan Kane – Panelist

Sr. Principal Product Manager

Analytics Product

Marta Penzo – Panelist

Sr. Manager Inbound Product Mgmt.

Analytics Product

Platform Analytics

Product Roadmap

W H E R E W E C A M E F R O M

Past

Product Journey

2011

Aspen

Reporting

Enable customers

to perform basic

reporting inside

ServiceNow.

2014

Eureka

Performance

Analytics

PA leverages data to

forecast trends,

identify bottlenecks,

and optimize

processes, delivering

hundreds of out-of-

the-box KPIs.

2018

Platform

Enabled us to rethink

the product strategy

and start to invest in

foundational

updates of the

product to drive

easier adoption from

Standard to PRO

Strategy :Become

the best analytics for

ServiceNow Data

2024

Conducted

research

We surveyed 93

Platform Analytics

users, often involved

in the creation and

consumption of

data analytics

Current

Platform

Analytics

Unified Platform

Analytics Experience

for all ServiceNow data.

Better looking and

more intuitive

experience.

Easier adoption as we

expand.

Insights directly where

needed by embedding

in every single

workspace we deliver.

2011

Aspen

Reporting

Enable customers

to perform basic

reporting inside

ServiceNow.

Product Journey

2011

Aspen

Reporting

Enable customers

to perform basic

reporting inside

ServiceNow.

2014

Eureka

Performance

Analytics

PA leverages data to

forecast trends,

identify bottlenecks,

and optimize

processes, delivering

hundreds of out-of-

the-box KPIs.

2018

Platform

Enabled us to rethink

the product strategy

and start to invest in

foundational

updates of the

product to drive

easier adoption from

Standard to PRO

Strategy :Become

the best analytics for

ServiceNow Data

2024

Conducted

research

We surveyed 93

Platform Analytics

users, often involved

in the creation and

consumption of

data analytics

Current

Platform

Analytics

Unified Platform

Analytics Experience

for all ServiceNow data.

Better looking and

more intuitive

experience.

Easier adoption as we

expand.

Insights directly where

needed by embedding

in every single

workspace we deliver.

Mirror42 acquisition.

By leveraging historical and current

organization data, PA helps in

forecasting trends, identifying

bottlenecks, and optimizing processes.

Delivered hundreds ootb KPIs.

2014

Eureka

Performance

Analytics

PA leverages data to

forecast trends,

identify bottlenecks,

and optimize

processes, delivering

hundreds of out-of-

the-box KPIs.

Product Journey

2011

Aspen

Reporting

Enable customers

to perform basic

reporting inside

ServiceNow.

2014

Eureka

Performance

Analytics

PA leverages data to

forecast trends,

identify bottlenecks,

and optimize

processes, delivering

hundreds of out-of-

the-box KPIs.

2018

Platform

Enabled us to rethink

the product strategy

and start to invest in

foundational

updates of the

product to drive

easier adoption from

Standard to PRO

Strategy :Become

the best analytics for

ServiceNow Data

2024

Conducted

research

We surveyed 93

Platform Analytics

users, often involved

in the creation and

consumption of

data analytics

Current

Platform

Analytics

Unified Platform

Analytics Experience

for all ServiceNow data.

Better looking and

more intuitive

experience.

Easier adoption as we

expand.

Insights directly where

needed by embedding

in every single

workspace we deliver.

2018

Platform

Enabled us to rethink

the product strategy

and start to invest in

foundational

updates of the

product to drive

easier adoption from

Standard to PRO

Strategy: Become

the best analytics for

ServiceNow Data

Product Journey

2011

Aspen

Reporting

Enable customers

to perform basic

reporting inside

ServiceNow.

2014

Eureka

Performance

Analytics

PA leverages data to

forecast trends,

identify bottlenecks,

and optimize

processes, delivering

hundreds of out-of-

the-box KPIs.

2018

Platform

Enabled us to rethink

the product strategy

and start to invest in

foundational

updates of the

product to drive

easier adoption from

Standard to PRO

Strategy :Become

the best analytics for

ServiceNow Data

2024

Conducted

research

We surveyed 93

Platform Analytics

users, often involved

in the creation and

consumption of

data analytics

Current

Platform

Analytics

Unified Platform

Analytics Experience

for all ServiceNow data.

Better looking and

more intuitive

experience.

Easier adoption as we

expand.

Insights directly where

needed by embedding

in every single

workspace we deliver.

Current

Platform

Analytics

Unified Platform

Analytics Experience

for all ServiceNow data.

Better looking and

more intuitive

experience.

Easier adoption as we

expand.

Insights directly where

needed by embedding

in every single

workspace we deliver.

Product Journey

2011

Aspen

Reporting

Enable customers

to perform basic

reporting inside

ServiceNow.

2014

Eureka

Performance

Analytics

PA leverages data to

forecast trends,

identify bottlenecks,

and optimize

processes, delivering

hundreds of out-of-

the-box KPIs.

2018

Platform

Enabled us to rethink

the product strategy

and start to invest in

foundational

updates of the

product to drive

easier adoption from

Standard to PRO

Strategy :Become

the best analytics for

ServiceNow Data

2024

Conducted

research

We surveyed 93

Platform Analytics

users, often involved

in the creation and

consumption of

data analytics

Current

Platform

Analytics

Unified Platform

Analytics Experience

for all ServiceNow data.

Better looking and

more intuitive

experience.

Easier adoption as we

expand.

Insights directly where

needed by embedding

in every single

workspace we deliver.

W H E R E W E A R E

Present

We empower digital

enterprises to take informed

actions through

contextualized insights.

VI S I O N

Platform Analytics

Key Capabilities

Embedded

Analytics

Embedded

Analytics delivers

analytics exactly

where you need it

Platform

Analytics

Experience

Simplified, unified

self-service Platform

Analytics

Experience that

empowers any users

with analytics

Performance

Analytics

Historical data

snapshotting the

allows process

improvements with

Performance

Analytics

Secure &

Real-time

Data

Secure and real-

time data, no need

to put additional

security layers on

top of the data

User

Experience

Analytics

User Experience

Analytics that allows

customers to

understand how the

products are being

used and how to

drive the adoption.

Platform Analytics Roadmap

Z U R I C H

Q4-25

A u s t r a l i a & B e y o n d

2026+

Y o k o h a m a

Q2-25

May-25

Platform Analytics Experience

•Export dashboards as PowerPoint or PDF: direct

download, email or scheduled export

•Time series visualizations support for business calendars

•Group filters to apply multiple filters with a single click

•Organize your dashboards using analytics categories

•Migration Center extended support for CoreUI

capabilities. Option to retrigger the migration and block

creation of new artifacts while migrating content

Performance Analytics

•Data snapshots & multiple breakdowns for RaptorDB

Pro customers, solving the longtime limitation of 2

levels of breakdowns for PA indicators

•Proactive suggestions for targets, thresholds and

Process Mining projects

•KPI Details enhancements: custom columns, export,

business calendars support

Analytics & AI

•Data visualization generation with natural language

via the Now Assist panel

•Export analytics with Now Assist Panel

Platform Analytics Experience

•Analytics management console – easily maintain your

analytics library. Access usage data and ensure a clean

and up-to-date library

•Enable migration directly from a dashboard view to better

support a partial migration flow

•Support title and background color for data visualizations

•Analytics list enhancements - pagination, alternative

group-by, export, header configuration and more

Performance Analytics

•Indicators management console – activate data

snapshots, consume usage data and maintain your

indicators library, all from a single experience

•Further unlock the analysis of indicators with multiple

levels of breakdowns: improved performance,

configuration & maintainability.

Analytics & AI

•Now Assist Explorer - AI-Powered analysis & insights

AI-powered document experience to help users

collect, analyze, and structure information with AI-

driven guidance. Turns scattered data into clear

insights for informed decisions. Teams can collaborate

in a shared space to refine analyses, align on insights,

and drive data-driven decisions.

Platform Analytics Experience

•Deploy intelligent AI agents, enable analytics

managers to maintain a clean and up-to-date

analytics library. Utilize AI Agents to enable business

users to easily and intuitively create KPIs, dashboards

and analytics goals with natural language.

•New experience for data source selection for all

data, including Workflow Data Fabric sources.

•Deliver Visual Builder, a low-code editor enabling

partners & customers to deliver custom visualizations

Performance Analytics

•Enable business users to easily create KPIs that are

most valuable to track and improve their processes

•Data snapshots support for domain separation,

scripting & bucket groups.

•New Formula Indicator builder experience

•Expand current daily aggregations to any custom

date/hour range

Analytics & AI

•Now Assist Explorer seamless integration with external

data (Workflow Data Fabric) to deliver insights across

all enterprise data

•Actionability on insights by using AI Agents (create

plan, trigger a related workflow, open request, add

findings to the record etc.)

•Infinite canvas experience

Yokohama

Q2-25

Export to PowerPoint & PDF

Export and consume your dashboard as PowerPoint or PDF

Process owners can now seamlessly export dashboards and

share them with stakeholders via:

•Direct download

•Direct email

•Scheduled export via email

Key enhancements include:

•Export specific dashboard tabs to PowerPoint and apply

filters.

•Combine multiple dashboards and visualizations in

scheduled exports.

•New Generative AI skill enables conversational exports via

NowAssist (Q1, Feb 2025).

Export to PowerPoint & PDF via Now Assist Panel

Data Visualizations & Filters Enhancements

•Accessibility enhancements for charts and filters

Charts are now accessible via keyboard navigation and screen

readers, even when chart interactions are disabled. Also, filter

information is now announced by screen readers and filters are

WGAG 2.1 compliant for 400% zoom reflow.

•Time series visualizations now support various business calendars,

including Gregorian, fiscal, or any manually added calendar. Benefits

are improved accuracy and relevance by aligning data with

operational or custom timelines for clearer insights.

•Option to group filters streamlines the user experience by allowing

multiple filters to be applied or cleared in a single action, saving time

and ensuring consistency across the data analysis process

Dashboard Categories

Organize your

dashboards using

analytics categories

Analytics admins can

now create

dashboard

categories and tag

dashboards

Migration Center

Support the migration of additional

CoreUI capabilities

•Follow/unfollow filter on simple lists

•Border on simple lists

•Favorites for reports

•Data table for charts

•Aggregate vs. separate on time series

•Follow filter per metric on time series and

indicator scorecards

•Box charts

•Alternative group by for Total and columns

visualization

•'Sorting' option for time series

•Business calendar time series

•'Hide elements when all values are null'

Migration Center

The look and feel of the Migration Center

has been refined to provide a smoother

migration experience

•A confirmation pop-up now ensures

clarity before starting a migration and

during activation

•Re-trigger migrations effortlessly if

adjustments are needed

•Block the creation of new analytics

artifacts once a bulk migration is

underway

Performance Analytics - Data Snapshots

•Enhanced architecture for

Performance Analytics

•Leveraging RaptorDB Pro

•Uses a change data capture (CDC)

process

•Allows for multiple breakdowns while

analyzing Indicators

•Easy, seamless activation

Enabling Data Snapshots

Data Snapshot

creation

Daily CDC job

Initial one-time Data

load

Snapshot

table

Collect the change data

since last collection

One time replication of

the required data from the

fact table

Platform Analytics Proactive Suggestions

Automatic proactive suggestions for

Performance Analytics indicators in

Platform Analytics dashboards

•Target & threshold suggestions

•Process Mining – suggestions for

new mining projects

Capabilities

•Enables users to modify generated

visualizations directly in NAP through

interactive follow-up questions

•Supports changes to chart types,

aggregation periods, filters and grouping

columns without requiring the user to re-enter

the entire query

User benefits

•Simplifies the process of refining visualizations,

saving time and effort

•Increases confidence in insights by ensuring

visualizations are tailored to specific needs

and preferences

Data Visualization Generation

Query Refinement

Capabilities

•Generates data visualization based on user

prompts and available data set

•Supports multiple chart types (pie, bar,

score), and list & forms

•Allows user to add data visualization to

dashboard on-the-fly

User benefits

•Improved efficiency: reduces the time and

effort to create data visualization

•Enhanced understanding: transforms

complex data into easily interpretable visual

formats

•Increased accessibility: makes data analysis

accessible to a broader range of users (inc.

non-technical users)

Data Visualization Generation with AI

Zurich

Q4-25

Analytics Management Console - Dashboards

•Usage data and useful metrics

available for admins via

Analytics Center

oViews

oDashboards not viewed

oDeactivated

•Management actions available

for admins

oDeactivate

oActivate

oDelete

Analytics Management Console - Indicators

•Usage data and useful

metrics available for via

Analytics Center

oViews

oIndicators not viewed

oInactive data collection

jobs

•Management

actions available for admins

oDelete

oEnable data snapshots (if

applicable)

Performance Analytics Data Snapshots

Better Activation Experience

•Promotional banner

•Quick overview of supported and enabled

•Enable data snapshots for multiple indicators

at once

•Factor in usage

•Track status

Improved time-to-insights for data

snapshot indicators

•Parallelisation of Daily CDC mining jobs to

enable faster time to insights

•Faster KPI load times - Optimisation to handle

special case complex queries for relative

date conditions

•Improved logging

Platform Analytics Experience – New Features

•Enable migration directly from a

dashboard view to better support

a partial migration flow

•Support title and background

color for data visualizations

•Analytics list enhancements -

pagination, alternative group-by,

export, header configuration and

Now Assist Explorer

Enable business users to

seamlessly explore data

with a help of AI, document

findings and collaborate on

insights with other users to

be able to drive data

informed decisions.

Now Assist Explorer

•AI-Powered analysis & insights organisation: AI

canvas helps users collect, analyze, and

structure information with AI-driven guidance. It

suggests next steps and turns scattered data into

clear insights for informed decisions.

•Collaborative Decision-Making: Teams can work

together in a shared space to refine analyses,

align on insights, and drive data-driven decisions

with easy sharing and organization.

•Upload files: Easy way for users to add and

summarize external documents (e.g. emails, doc

file) to have all relevant to analysis information in

a single place or just add an image of relevant

insight (or chart) from other systems

Australia & Beyond

2026+

Consolidate Core UI Content Under Platform Analytics

-Seamless navigation between Core UI

and Platform Analytics experiences in

common analytics library pages

-Enable all users to take advantage of

the latest Platform Analytics

capabilities when creating dashboards

and visualizations

-Allow Analytics Manager to review the

usage of Core UI dashboards from

common library page and migrate

them

Analytics Management Console

Agentic AI for Analytics Managers: Proactive

suggestions and useful metrics for Analytics

Managers on how to improve the health of analytics

ecosystem

Insights across all artifacts: enable detailed usage

information and troubleshooting monitoring across

dashboards, visualizations and indicators

Enhance discoverability of existing content for the

Business users

Performance Analytics

•Intraday analytics for shift reporting

Ability to support dashboards for shift and production

days at line, area, site and organization level

•Data snapshots – additional supported capabilities

Enable data snapshot support for highly adopted PA

features: scripting, bucket groups, domain separation

•Simplified Indicator Creation

Easy KPI creation flow targeted for business users,

including Gen AI and Agentic AI based creation

•Performance Analytics on Workflow Data Fabric tables

Enable PA indicators to work with external data (Data

Fabric) to get more complete insights based on different

data of the company

•Indicator Management Enhancements

Enable Admins to proactively monitor data

collection/mining issues and resolve them

Now Assist Explorer

•Flexible infinite canvas: A flexible canvas layout that

allows users to freely organize insights, structure analysis

to align with personal way of thinking and make

analysis easier.

•Integration with external data: Seamless integration

with external data (Data Fabric) to get more complete

insights based on different data of the company

•Export to PDF/PPT to allow easy share insights with

others

•Actionability: Help user act on insights by using AI

agents (create plan, trigger a related workflow, open

request, add findings to the record etc.)

Creating Analytics Content with AI

Generate with AI - Floating Menu

•Embedded, in-context assistant for inline

dashboards

•Powered by GenAI (understands intent) +

Agentic AI (proactively acts)

•Surfaces intelligent suggestions and actions in

real time

•Responds to prompts and context, without

interrupting the user flow

Creating Analytics Content with AI

Create visualization Layout recommendations

Visual Builder for Customers & Partners

Example of Visual Builder: Creation of Treemap

•Tool to create visualizations not

yet available through Platform

Analytics.

•Key Benefits:

oSimplifies and streamlines

development

oIntegrates easily with UIB and

in-line dashboards

oLeverages Highcharts library

for rich, customizable charts

Empowers customers & partners to create tailored

visualizations beyond OOTB capabilities to meet

specific business needs.

0 views·46 pages

Platform Analytics Academy PDF Free Download

Platform Analytics Academy PDF free Download. Think more deeply and widely.

Uploaded by Mark Dominguez on 4/28/2026

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