
CLICKS
Yasmine Meziane doesn’t just work in digital communication—
she lives it. As Marketing & Communication Manager and Digital
Communications Lead at PwC Luxembourg, she’s the kind of
voice that turns strategy into story, and clicks into connection.
From newsletters to podcasts, from bold
campaigns to quiet insights, she’s shaping a digital
world that feels less corporate and more human.
One scroll at a time.
For companies that haven’t
fully embraced social media yet,
what’s your go-to advice to help
them get started with confidence?
Start by pausing and thinking about the content
you would like to create, if you have the internal
resources to do it properly, and the topics you
would like to be known for. Consistency is
definitely key in an online presence, so you
should choose a frequency you can keep up with.
You don’t want to create too much content for
one week and then leave your audience without
anything for the three following weeks. Our
recommendation would be to plan the topics you
would like to cover, establish a realistic calendar,
and create a format accordingly. For example, if
video creation is too time-consuming on a short-
term basis, instead favour taking good quality
pictures that could also have a positive impact.
Once you settle for a strategy that works for you
and helps you deliver on a regular presence,
you can consider exploring other formats
such as blogs or videos.
What are 2–3 easy things any
business can do to build a consistent
and credible online presence?
1. Go beyond your business topics by
showing the human side of your company.
Today, online users want to see human
faces and get to know the people behind
the scenes. This also includes showcasing
the positive initiatives your organisation
implements internally.
While your business topics tell your audience
what you do, what your expertise is, or target
the challenges of your clients, people-related
content shows who your employees are,
what kind of leadership they embody, or
what values, as a company, you stand for
(i.e. societal shifts such as Diversity, Equity
& Inclusion, Sustainability, Wellbeing),
and that’s an aspect people increasingly care
about and are more likely to connect with.
In a digital world where AI can have a massive
impact on content creation (and sometimes
a bit deceptive), we believe that authentic
posts make a difference and really create
long-term engagement with your audiences.
2. Diversify your formats. Today’s users show
different behaviours in terms of content
consumption: some prefer to read articles or
to watch videos, while others prefer to listen to
podcasts. If you want your audience to engage
with your channels, you also need to adapt to
their needs. That being said, this requires time
and resources. But once you get there, you can
propose different content experiences to your
audience, and they’ll engage even more and
be loyal to your social media accounts.
3. Put efforts into your community management.
Social media is mainly about interactions,
so it’s crucial to build connections with your
audiences/followers by nurturing conversations
with them, which is increasingly valued by social
media algorithms. This could take many forms:
answering comments (it may sound basic;
however, we notice that many companies leave
the comments section unattended), posting
a welcoming message on new hires’ posts, or
creating engaging Instagram stories like wishing
your followers a good start to the week or a nice
weekend. These small gestures of attention
toward your audiences can help your brand
stand out and foster a real sense of community.
How do you recommend companies
track if their social media is actually
helping their business?
This depends on your business goals (increasing
sales or donations, converting leads, acquiring
new markets, raising awareness or brand visibi-
lity, etc.), and your type of company (B2B, B2C).
However, one useful tip is creating compelling
reports and dashboards that consider all
your digital channels (social media, website,
podcasting/videos platforms to name a few).
This approach helps you to have a view on your
marketing & communication ecosystem and
better connect the dots with the performance
of your campaigns and the relevant metrics
(follower’s growth, engagement rates, website
visits, downloads, event registrations, brand
mentions, sentiment analysis etc.).
What’s one common social media
mistake you often see—and how
would you fix it?
One opportunity for improvement is when
brands use the same content and tone across
all social media channels without tailoring them
to each platform’s unique audience. Even if
the lines seem a bit blurred, each social media
channel requires a clear and defined content
strategy that adapts to what people usually
expect on the platform. By customising your
posts (whether in format, message, or tone)
you create stronger connections and more
meaningful interactions with your followers.
People are constantly bombarded with posts,
therefore making the most of their time by
creating social media content that aligns with
platform trends and best practices is essential
to capture and hold their attention. Our recom-
mendation is to focus on the channels where
you have strong expertise and understand what
formats and content perform best. For example,
avoid investing time in TikTok unless you have
a clear brand positioning and the knowledge to
create effective posts for this platform, otherwise
this could be detrimental to your reputation.
What’s one digital format (reels,
newsletters, podcasts, etc.) you think
more companies should try—and why?
Explore reels and specific formats such as
“A Day in the Life” videos. For employer branding
content, this is a perfect opportunity to showcase
roles within your company and give a concrete
glimpse of what a typical day or week looks like,
going beyond the job description. This authentic
approach helps people envision themselves in
the role, highlights other internal projects or
initiatives they could join, and demonstrates how
they can balance professional and personal life.
Use this as an opportunity to promote the
diversity of profiles within your organisation,
profiles that future talents might not expect to
see. It helps attract candidates who may not be
aware of the job opportunities you offer. This
series has proven very effective and successful
on our social media channels, especially on
Instagram and TikTok. We’ve received positive
feedback from both employees and candidates.
“Authentic posts
make a difference
and really create
long-term engage-
ment with your
audiences.”
From
To
with
By: Stephanie Jabardo
Photo: PwC Luxembourg
Yasmine Meziane,
Marketing & Communication
Manager and Digital Communi-
cations Lead at PwC Luxembourg.
THE STARTUP MAGAZINE
52 53
silicon luxembourg | Nr 26 - 2025
How to Social MediaHow to Social Media