
12
A p p e n d i x
Current Services Provided to Holocaust Survivors
by Selfhelp Community Services, Inc.
Enhanced Case Management: Caseworkers develop an individualized care plan for each client
that reflects his or her unique psychological and physical needs. Each caseworker is a highly-skilled
advocate for the interests of the client, making sure that the client receives not only optimum care,
but also all entitlements for which they are eligible. Last year, Selfhelp social workers provided
43,662 hours of case management services to Holocaust survivors.
Chore Service/Housekeeping: Staff housekeepers provide clients with an average of three hours
per week of light housework, shopping assistance, laundry, and escort service. Housekeepers are
a primary source of information regarding deterioration in a client’s health. Over the past year,
16,787 hours of chore service/housekeeping were provided to victims of the Holocaust.
Subsidized Home Health Care Services: Selfhelp’s Licensed Home Care Services Agency
(LHCSA) and Certified Home Health Agency (CHHA) offer a full array of home health services
including personal care and skilled nursing. Depending on client needs, services may be provided
on a long-term, short-term, or interim basis. Over the past year, Selfhelp provided a total of 46,046
hours of subsidized home care to Holocaust survivors.
Social Programs: Recreational and social programs enhance the development of relationships,
social contacts, and communication. Selfhelp’s celebrated Coffee Houses, which are held in local
synagogues and community centers, feature refreshments and entertainment reminiscent of
life in Europe before the Nazis. Selfhelp also sponsors Passover Seders, Chanukah parties, day
trips, discussion groups, a creative writing group, and other social activities. Last year, aggregate
attendance at Selfhelp social programs was 7,322.
Emergency Cash Assistance: Cash grants are provided to clients in need with funding from the
Claims Conference, UJA-Federation of New York and private donors. These grants are used to pay
for a range of expenses to cover critical needs, such as medical, dental, utilities, emergency rent
payments, special winter clothing, and food. Over the past year, Selfhelp distributed a total of
$1,070,612 in cash assistance.
Financial Management: Holocaust survivors may encounter difficulty managing their finances
due to impediments ranging from diminished vision and reduced motor function to more serious
complications including Alzheimer’s disease and other types of dementia. Selfhelp’s financial
management program utilizes three levels of intervention: 1) a visiting bookkeeper to help with bill
paying and checkbook balancing; 2) serving as a representative payee to receive client’s income and
pay their bills; and, in the most severe cases; 3) serving as court-appointed guardian. During the
past year, Selfhelp assisted 58 Holocaust survivors with financial management services.
Volunteer Programs: Trained volunteers make scheduled, friendly visits to homebound clients to
provide socialization, communication, and a connection to the outside world. Volunteers also assist
at Coffee Houses and other social events, make telephone reassurance calls, help with shopping and
housework, or work in the office. Friendly visitors include volunteers from local college campuses,
and the Action Reconciliation Service for Peace program, which enables young Germans to serve
individuals and communities affected by the Holocaust.
Based on 2009 data.