An Increase in Home Appliance Technology Brings Decrease in Satisfaction, J.D. Power Finds PDF Free Download
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An Increase in Home Appliance Technology Brings Decrease in Satisfaction, J.D. Power Finds
TROY, Mich.: 17 July 2025 — With home appliances becoming more connected with increased
technologies, customer concerns about durability, functionality and performance have increased,
according to the J.D. Power 2025 U.S. Appliance Satisfaction Study,SM released today. Overall satisfaction
has dropped 11 points (on a 1,000-point scale) to 699 from 710 in 2024. Additionally, durability satisfaction
decreased 11 points to 695; features and settings satisfaction decreased 13 points to 668; and ease of use
satisfaction decreased 9 points to 730.
“Increased connectivity often leads to increased confusion,” said Michael Taylor, senior managing director
of retail intelligence practice at J.D. Power. “Our data shows that younger generations—particularly Gen Y
1
and Gen Z—tend to expect a more intuitive user experience, yet they report more issues. We've also found
that customers with Wi-Fi-connected appliances encounter more problems overall. Regardless of age, the
takeaway is clear: simplicity in design and functionality can be an advantage.”
The study measures customer satisfaction in 12 segments of major home appliances: cooktops;
freestanding ranges; wall ovens; over-the-range microwaves; dishwashers; French door refrigerators; side-
by-side refrigerators; top-mount freezer, two-door refrigerators; front-load clothes washers; top-load clothes
washers; clothes dryers; and appliance retailers.
Study Rankings
Cooktop
Whirlpool (718) ranks highest in customer satisfaction among cooktops. Samsung (717) ranks second and
Bosch (704) ranks third.
Freestanding Range
LG (691) and Samsung (691) rank highest in a tie in customer satisfaction among freestanding ranges.
Frigidaire (687) ranks third.
Wall Oven
Bosch (749) ranks highest in customer satisfaction among wall ovens. Whirlpool (705) ranks second and
Frigidaire (697) ranks third.
Over-the-Range Microwave
Frigidaire (736) ranks highest in customer satisfaction among over-the-range microwaves. Whirlpool (707)
ranks second and Samsung (704) ranks third.
Dishwasher
Bosch (711) ranks highest in customer satisfaction among dishwashers. Samsung (699) ranks second and
Whirlpool (696) ranks third.
French Door Refrigerator
1
J.D. Power defines Pre-Boomers as born before 1946; Boomers (1946-1964); Gen X (1965-1976); Gen Y (1977-1994); Gen Z
(1995-2009). Millennials (1982-1994) are a subset of Gen Y.
LG (724) ranks highest in customer satisfaction among French door refrigerators. Samsung (718) ranks
second.
Side-by-Side Refrigerator
LG (713) ranks highest in customer satisfaction among side-by-side refrigerators. GE (709) ranks second
and Samsung (707) ranks third.
Top-Mount Freezer, Two-Door Refrigerator
Samsung (686) ranks highest in customer satisfaction among top-mount freezer refrigerators. Whirlpool
(672) ranks second.
Front-Load Clothes Washer
GE (725) ranks highest in customer satisfaction among front-load washers. LG (721) ranks second and
Samsung (713) ranks third.
Top-Load Clothes Washer
Samsung (724) ranks highest in customer satisfaction among top-load washers. Maytag (700) ranks
second.
Clothes Dryer
LG (709) ranks highest in customer satisfaction among clothes dryers. Samsung (705) ranks second.
Appliance Retailer
The Home Depot (700) ranks highest in customer satisfaction among appliance retailers. Best Buy (689)
ranks second.
The 2025 U.S. Appliance Satisfaction Study is based on 15,884 evaluations from customers who
purchased home appliances during the past 12 months. The study was fielded from July 2024 through
April 2025.
For more information about the U.S. Appliance Satisfaction Study, visit
https://www.jdpower.com/business/home/appliance-satisfaction-study.
See the online press release at http://www.jdpower.com/pr-id/2025071.
About J.D. Power
J.D. Power is a global leader in consumer insights, advisory services, and data and analytics. A pioneer in
the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand
consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions
with brands and products for more than 55 years. The world's leading businesses across major industries
rely on J.D. Power to guide their customer-facing strategies.
J.D. Power has offices in North America, Europe, and Asia Pacific. To learn more about the company's
business offerings, visit JDPower.com/business. The J.D. Power auto-shopping tool can be found at
JDPower.com.
Media Relations Contacts
Geno Effler, J.D. Power; West Coast; 714-621-6224; media.relations@jdpa.com
John Roderick; East Coast; 631-584-2200; john@jroderick.com
Year / Project / Study Name
Overall Customer Satisfaction Index Ranking
Charts and graphs extracted from this press release for use by the media must be accompanied by a statement identifying
J.D. Power as the publisher and the study from which it originated as the source. Rankings are based on numerical scores,
and not necessarily on statistical significance. No advertising or other promotional use can be made of the information in this
release or J.D. Power survey results without the express prior written consent of J.D. Power.
718
717
704
689
686
682
680
674
670
Whirlpool
Samsung
Bosch
Segment Average
KitchenAid
GE
Frigidaire
LG
Café
Source: J.D. Power 2025 U.S. Appliance Satisfaction StudySM
J.D. Power
2025 U.S. Appliance Satisfaction StudySM
(Based on a 1,000-point scale)
Cooktop
Year / Project / Study Name
Overall Customer Satisfaction Index Ranking
Charts and graphs extracted from this press release for use by the media must be accompanied by a statement identifying
J.D. Power as the publisher and the study from which it originated as the source. Rankings are based on numerical scores,
and not necessarily on statistical significance. No advertising or other promotional use can be made of the information in this
release or J.D. Power survey results without the express prior written consent of J.D. Power.
691
691
687
687
685
680
LG
Samsung
Frigidaire
Segment Average
GE
Whirlpool
Source: J.D. Power 2025 U.S. Appliance Satisfaction StudySM
J.D. Power
2025 U.S. Appliance Satisfaction StudySM
(Based on a 1,000-point scale)
Range
Year / Project / Study Name
Overall Customer Satisfaction Index Ranking
Charts and graphs extracted from this press release for use by the media must be accompanied by a statement identifying
J.D. Power as the publisher and the study from which it originated as the source. Rankings are based on numerical scores,
and not necessarily on statistical significance. No advertising or other promotional use can be made of the information in this
release or J.D. Power survey results without the express prior written consent of J.D. Power.
749
705
697
697
696
693
690
684
Bosch
Whirlpool
Frigidaire
Segment Average
GE
KitchenAid
Samsung
LG
Source: J.D. Power 2025 U.S. Appliance Satisfaction StudySM
J.D. Power
2025 U.S. Appliance Satisfaction StudySM
(Based on a 1,000-point scale)
Wall Oven
Year / Project / Study Name
Overall Customer Satisfaction Index Ranking
Charts and graphs extracted from this press release for use by the media must be accompanied by a statement identifying
J.D. Power as the publisher and the study from which it originated as the source. Rankings are based on numerical scores,
and not necessarily on statistical significance. No advertising or other promotional use can be made of the information in this
release or J.D. Power survey results without the express prior written consent of J.D. Power.
736
707
704
702
697
693
675
Frigidaire
Whirlpool
Samsung
Segment Average
GE
LG
KitchenAid
Source: J.D. Power 2025 U.S. Appliance Satisfaction StudySM
J.D. Power
2025 U.S. Appliance Satisfaction StudySM
(Based on a 1,000-point scale)
Over-the-Range Microwave
Year / Project / Study Name
Overall Customer Satisfaction Index Ranking
Charts and graphs extracted from this press release for use by the media must be accompanied by a statement identifying
J.D. Power as the publisher and the study from which it originated as the source. Rankings are based on numerical scores,
and not necessarily on statistical significance. No advertising or other promotional use can be made of the information in this
release or J.D. Power survey results without the express prior written consent of J.D. Power.
711
699
696
692
690
689
684
666
Bosch
Samsung
Whirlpool
Segment Average
KitchenAid
GE
LG
Frigidaire
Source: J.D. Power 2025 U.S. Appliance Satisfaction StudySM
J.D. Power
2025 U.S. Appliance Satisfaction StudySM
(Based on a 1,000-point scale)
Dishwasher
Year / Project / Study Name
Overall Customer Satisfaction Index Ranking
Charts and graphs extracted from this press release for use by the media must be accompanied by a statement identifying
J.D. Power as the publisher and the study from which it originated as the source. Rankings are based on numerical scores,
and not necessarily on statistical significance. No advertising or other promotional use can be made of the information in this
release or J.D. Power survey results without the express prior written consent of J.D. Power.
724
718
717
713
712
708
LG
Samsung
Segment Average
Frigidaire
Whirlpool
GE
Source: J.D. Power 2025 U.S. Appliance Satisfaction StudySM
J.D. Power
2025 U.S. Appliance Satisfaction StudySM
(Based on a 1,000-point scale)
French Door Refrigerator
Year / Project / Study Name
Overall Customer Satisfaction Index Ranking
Charts and graphs extracted from this press release for use by the media must be accompanied by a statement identifying
J.D. Power as the publisher and the study from which it originated as the source. Rankings are based on numerical scores,
and not necessarily on statistical significance. No advertising or other promotional use can be made of the information in this
release or J.D. Power survey results without the express prior written consent of J.D. Power.
713
709
707
706
701
701
LG
GE
Samsung
Segment Average
Frigidaire
Whirlpool
Source: J.D. Power 2025 U.S. Appliance Satisfaction StudySM
J.D. Power
2025 U.S. Appliance Satisfaction StudySM
(Based on a 1,000-point scale)
Side-by-Side Refrigerator
Year / Project / Study Name
Overall Customer Satisfaction Index Ranking
Charts and graphs extracted from this press release for use by the media must be accompanied by a statement identifying
J.D. Power as the publisher and the study from which it originated as the source. Rankings are based on numerical scores,
and not necessarily on statistical significance. No advertising or other promotional use can be made of the information in this
release or J.D. Power survey results without the express prior written consent of J.D. Power.
686
672
669
666
664
663
Samsung
Whirlpool
Segment Average
LG
Frigidaire
GE
Source: J.D. Power 2025 U.S. Appliance Satisfaction StudySM
J.D. Power
2025 U.S. Appliance Satisfaction StudySM
(Based on a 1,000-point scale)
Top-Mount Freezer
Year / Project / Study Name
Overall Customer Satisfaction Index Ranking
Charts and graphs extracted from this press release for use by the media must be accompanied by a statement identifying
J.D. Power as the publisher and the study from which it originated as the source. Rankings are based on numerical scores,
and not necessarily on statistical significance. No advertising or other promotional use can be made of the information in this
release or J.D. Power survey results without the express prior written consent of J.D. Power.
725
721
713
712
702
683
GE
LG
Samsung
Segment Average
Maytag
Whirlpool
Source: J.D. Power 2025 U.S. Appliance Satisfaction StudySM
J.D. Power
2025 U.S. Appliance Satisfaction StudySM
(Based on a 1,000-point scale)
Front-Load Clothes Washer
Year / Project / Study Name
Overall Customer Satisfaction Index Ranking
Charts and graphs extracted from this press release for use by the media must be accompanied by a statement identifying
J.D. Power as the publisher and the study from which it originated as the source. Rankings are based on numerical scores,
and not necessarily on statistical significance. No advertising or other promotional use can be made of the information in this
release or J.D. Power survey results without the express prior written consent of J.D. Power.
724
700
696
691
688
677
Samsung
Maytag
Segment Average
LG
Whirlpool
GE
Source: J.D. Power 2025 U.S. Appliance Satisfaction StudySM
J.D. Power
2025 U.S. Appliance Satisfaction StudySM
(Based on a 1,000-point scale)
Top-Load Clothes Washer
Year / Project / Study Name
Overall Customer Satisfaction Index Ranking
Charts and graphs extracted from this press release for use by the media must be accompanied by a statement identifying
J.D. Power as the publisher and the study from which it originated as the source. Rankings are based on numerical scores,
and not necessarily on statistical significance. No advertising or other promotional use can be made of the information in this
release or J.D. Power survey results without the express prior written consent of J.D. Power.
709
705
701
699
694
690
LG
Samsung
Segment Average
GE
Whirlpool
Maytag
Source: J.D. Power 2025 U.S. Appliance Satisfaction StudySM
J.D. Power
2025 U.S. Appliance Satisfaction StudySM
(Based on a 1,000-point scale)
Clothes Dryer
Year / Project / Study Name
Overall Customer Satisfaction Index Ranking
Charts and graphs extracted from this press release for use by the media must be accompanied by a statement identifying
J.D. Power as the publisher and the study from which it originated as the source. Rankings are based on numerical scores,
and not necessarily on statistical significance. No advertising or other promotional use can be made of the information in this
release or J.D. Power survey results without the express prior written consent of J.D. Power.
700
689
683
674
673
657
614
The Home Depot
Best Buy
Segment Average
Menards
Lowe's
Costco
P.C. Richard & Son
Source: J.D. Power 2025 U.S. Appliance Satisfaction StudySM
J.D. Power
2025 U.S. Appliance Satisfaction StudySM
(Based on a 1,000-point scale)
Appliance Retailer
