Exploring Conflict Resolution At Work PDF Free Download

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Exploring Conflict Resolution At Work PDF Free Download

Exploring Conflict Resolution At Work PDF free Download. Think more deeply and widely.

COURSE WORKSHEETS

Exploring Conflict Resolution

At Work

With Skyla Grayce

WWW.DIGITAL.ALLBRIGHTCOLLECTIVE.COM

Exploring Conflict Resolution At Work

CONTEXT:

As Skyla mentions, the opposite of conflict isn’t lack of conflict, or even peace, but it is

incredibly empowering and builds confidence, clear communication and interpersonal

skills, and increases awareness within us. Even if this is uncomfortable to move through.

In order to find conflict resolution, she offers us some useful and practical skills to

support us to get to the outcome that is both best suited for the situation as a whole,

and one that can provoke and provide greater learning for us as an individual.

These are really useful to you whether you feel that you handle conflict already pretty

well, or whether you tend to get stuck, frustrated, or simply try to avoid it at all costs!

Being able to have healthy conflict resolution skills at work is such a highly beneficial

thing to obtain, and can lead to greater respect from your peers and boss, deeper

awareness and understanding about ourselves, as well as more opportunities to

accelerate up the career ladder successfully. There is no way we can reach the heights

we would like from our career without having the right tools and attitude to navigate

challenging conversations and situations at work.

Conflict will arise in the workplace, that is guaranteed!

So this worksheet is designed to help you to explore the following skills:

•COMMUNICATION

•RISK

•VULNERABILIT Y

•TRANSPARENCY

•HONEST Y

•CREATIVIT Y

•CO-CREATION

•NOT TAKING IT P ERSONALLY

SKILLS FOR CONFLICT RESOLUTION AT WORK

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Exploring Conflict Resolution At Work

TOOLS: Yourself, a pen and paper

TIME: 45 minutes

Tips: Be honest - use this as an opportunity to deepen your awareness

and understanding.

INSTRUCTIONS:

Step 1:

Let’s start with some reflection on your current skill level when navigating conflict.

What is your go to reaction/ response when it arises? Take a look at the following

statements and consider which one(s) feel most resonant

to you:

I avoid it.

I become silent.

I shrink down or away.

I say yes or no just to fit in and not rock the boat

I become defensive or confrontational

I take it personally

I want to ‘win’ and be right

I listen to the other person’s point of view with care

I have expectations, assumptions or projected outcomes that I want to happen

Take some time to note down your default position without judgement, and expand

upon your answer. Remember there is no right or wrong. We are learning here.

Add your answer here...

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Exploring Conflict Resolution At Work

Step 2:

Let’s take a look at the skills that will enable you to navigate and resolve conflict in a

more beneficial and healthy manner.

I) COMMUNICATION:

How does it feel when you bring your voice into the room?

Are you a confident speaker?

Yes No

What is your relationship to your ‘no’ and to your ‘yes’?

Are you comfortable challenging someone else’s opinion in a situation?

What scares you about speaking up/out?

...

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Exploring Conflict Resolution At Work

What do you really want to say about the situation/the other person?

Write it here (this is for you to get honest)

II) TAKING A RISK:

Do you feel that you take risks at work?

Yes No

Can you say and bring the thing that no one else is saying into the room?

How vulnerable do you feel that you are in the workplace?

What is your relationship to transparency?

Do you take responsibility for your ideas, creative contribution, feelings,

and engagement?

...

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Exploring Conflict Resolution At Work

How honest are you at work?

Yes No

And if not, why not?

Do you try to be perfect at work? And if so, how does this show up?

How open are you? How receptive are you to others? Do you listen before you speak?

III) CREATIVITY AND CO-CREATION:

Do you like to feel right? Do you need approval? Validation?

Are you fixed on having the outcome that you expect and want?

...

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Exploring Conflict Resolution At Work

Can you shit your perspective to consider what Skyla calls ‘the third aspect’?

(That which you are working towards: the organisation at large, goal, or project)

What is this greater picture?

How can you put this conflict aside to move there successfully?

What would you need to do, say, or ask for?

Step 3:

Think about a situation going on for you currently, or one that you have gone through

recently. Write it here:

...

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Exploring Conflict Resolution At Work

Thinking outside the box, and considering all the above skills, what might be

something different that you could approach and apply to find a healthy and

rewarding way, for all, through the situation?

Can you list all possible solutions while, if you can, remaining unattached to the

potential outcomes?

Which of these may be the most likely and suitable option for all involved?

END RESULT:

Well done! You now have the skills necessary to support you in navigating healthy

conflict resolution at work. Hopefully you will find these rewarding both in and out of

the workplace, building your confidence, bringing deeper awareness to who you are,

and improving relationships.

...

WWW.DIGITAL.ALLBRIGHTCOLLECTIVE.COM

Exploring Conflict Resolution At Work

Exploring Conflict Resolution At Work PDF Free Download

Exploring Conflict Resolution At Work PDF free Download. Think more deeply and widely.

Uploaded by hoganstephanie on 5/9/2026

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