
© 2017Leanscape. All Rights Reserved. 11
Lean start-up
channels to reach customers
How are you going to reach and interact with your customers
•Where will they find your brand
•1-2-1 contact or perhaps social media?
•If social media, which one?
•What are the touch points?
•Before, during and after purchases
Begin to identify key customer touch points and document where / how they are going to find
and interact with your brand.