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Operator profiles: Domino’s and Freedom Pizza
Domino's
Number of Outlets: 56
Positioning & Activities
Domino’s UAE operates under Alamar Foods, responsible for Domino’s operations
across the Middle East, North Africa, and Pakistan. The chain focuses on delivering a
variety of pizzas, featuring customization options for toppings, crusts, and sides
Mass
-market, aiming at a broad audience with accessible price points and efficient
delivery services
Primarily delivery
-focused, supporting takeout and limited dine-in options depending
on the location
Domino’s UAE’s menu emphasizes popular classic pizzas with specialty crusts and
side offerings like garlic bread, wings, and desserts
Frequent promotions include “Buy One Get One Free” (BOGOF) and seasonal deals
Digital platforms are heavily utilized for customer engagement, offering app
-based
Performance
Alamar in Q2 2024 had total sales revenues of 226
mn SAR which was a decline of
10% on a year on year basis. However store numbers (across both Domino's and
Dunkin Donuts) stood at 692 which was an increase of 3% year on year. Domino's
stores across the whole business/region stood at 629 in Q2 2024, and increase of 18
stores year on year
Pizza cheese, requirements and
sourcing
Annual Cheese Volume by Type: not provided but estimated at between 500 and
1,000 MT per annum
Mozzarella: Predominant varietal and over 90% of total cheese volume
Additional varieties: Feta and American cheese
Product Forms Purchased: Domino’s generally utilizes shredded cheese for ease in
pizza preparation, ensuring consistent distribution across products
Cheese Sources: It is understood that Domino’s UAE sources cheese from U.S.
Sourcing Process: Decisions are made primarily at the corporate level to benefit from
bulk purchasing and maintain quality consistency
Key Purchase Decision Drivers:
Quality: Maintaining consistent taste and melt properties
Cost
-effectiveness: Ensuring product affordability
Challenges: Challenges include fluctuating costs and supply chain stability. There is
interest in sustainable packaging innovations to further enhance brand image
Product Specifications and Preferences: Mozzarella remains the primary cheese due
to its texture and compatibility with the menu
Domino’s UAE locations are multilingual, catering to both English and Arabic
speakers. The brand has innovated in delivery strategies, emphasizing speed in
densely populated areas like Dubai’s Marina
Additional information
Ovens: Primarily convection and deck ovens, selected to ensure efficient cooking
times and quality
Refrigeration Capacity: Varied by location, designed to store ingredients in bulk to
support high turnover and freshness
Freedom Pizza
Number of Outlets: 10
Positioning & Activities
Freedom Pizza is a premium pizza chain in the UAE, recognized for using fresh, locally sourced,
and organic ingredients where possible. The chain specializes in artisanal pizzas, emphasizing
sustainability, health-conscious options, and environmental responsibility
Positioned as a gourmet and specialty brand targeting customers who seek high-quality, eco-
conscious, and health-focused food options, catering to a premium niche rather than the mass
market
Operates as a hybrid, with a focus on takeout and delivery, complemented by limited dine-in
options. Delivery is a significant part of its business model, supported by a strong online
presence
Performance
While specific turnover figures are not available, Freedom Pizza has seen steady growth in the
UAE, with annual growth rates of approximately 5-10% over recent years. The rise in demand
for delivery services and health-conscious dining options has contributed to this growth
Pizza cheese,
requirements and
sourcing
Total annual cheese volumes are estimated at between 50 and 100 MT per annum. Mozzarella
75%, Provolone 10%, Cheddar 5%, Parmesan 5%, Cream Cheese 3%, Others (Gorgonzola,
Ciliegine) 2%
Product Forms Purchased: Primarily purchases cheese in blocks and shreds. Some varieties
may be sourced frozen depending on supply chain and storage needs
Cheese Sources: Sources cheese locally and internationally, with suppliers chosen based on
quality and pricing
Sourcing Process: Sourcing decisions are generally made at the head office level, focusing on
quality, sustainability, and cost-effectiveness
Key Purchase Decision Drivers:
Price: Competitive pricing for bulk purchases
Quality: Consistency with high standards
Performance: Cheese that melts well, has good stretch, and holds flavor
Taste: Complements gourmet-style pizzas
Sustainability: Responsibly sourced, with eco-friendly packaging
Challenges: Maintaining quality while controlling costs poses a challenge. Logistical issues
related to importing specific cheese varieties can arise, and the brand is interested in
innovations such as organic and plant-based cheeses
Product Specifications and Preferences: Mozzarella is prioritized for its texture and melt quality.
Cheddar and Parmesan are also important for specialty pizzas, and analogue cheese may be
used selectively for cost-effectiveness
Beyond ingredients, Freedom Pizza actively participates in environmental initiatives and
community engagement to reduce its carbon footprint
Additional information
Focused on healthier pizza options, including multigrain dough and vegan-friendly choices,
catering to health-conscious consumers
Ovens: Deck ovens, chosen for their ability to create high-quality crusts and even baking
suitable for gourmet-style pizzas
Refrigeration Capacity: Equipped with commercial-grade refrigeration units to store large
ingredient volumes, including cheese