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Nancy, Ingrid, Floyd, Christopher, Tom and George, felt they had a ‗shopping problem‘ as their
need to spend money seemed, at times, overpowering. Acquiring goods was associated with
powerful emotions such as excitement and happiness; likewise, when the acquisition of goods
was stymied, strong negative emotions prevailed. Interestingly, a minority of participants (Tom,
John, Sonja) claimed to having experienced material satisfaction; they described how they had
learned to be content in other ways such as appreciating their familial support and
environmental surroundings.
Being a consumer was experienced as a social affair, especially as it involved mothers,
and that most sought their approval around purchases they made. Technological goods in
particular, were highly coveted and deemed critical to one‘s overall acceptance and social
positioning. Further to this, paying attention to fads was deemed to be very important (more so
for female than male participants) and intimately tied to self-esteem. When it came to brands,
both male (Floyd, Jeff, James, Christopher, George, John) and female participants (Joyce,
Alicia, Ingrid, Judy, Pam, Tessa) stated their desire to acquire branded objects although there
was some confusion as to whether or not brands were really all that important. Nonetheless,
brands were associated with establishing a ‗cool‘ persona, as were technological goods, in
particular. Sara and Susan claimed to be free of the ‗brand effect,‘ not based upon any principle,
but because brands were experienced as being pricier. A number of participants, Floyd, Jeff,
Ingrid, Tessa and Pam were conflicted about brands, declaring that they were important, and
then in other places of their interview, claiming to be above brand-desiring.
Cool was considered a state that was highly desirable, if not necessary, one that required
vigilance or constant effort to maintain. This sentiment was shared by Alicia, Pam, Judy, Tessa,
Christopher and Tom. Only Sara, out of all the participants, was able to articulate her rejection
of cool as defined by the status quo and how she sought a different niche, one that brought
fulfillment. A combined majority of males and females including Joyce, Sonja, Nancy, Tessa,
Sara, Pam, Ingrid, Floyd, George, Oscar, Sam, James and Tom wished to emulate the look of
the celebrity, in terms of personality and clothing style. Sentiments related to ownership, brands
and capturing cool are all important in understanding how the participants perceived their
identity and values as consumers.