
1990s, City Centre owned many
dierent concepts. These included the
family restaurant Garfunkel’s, the Tex-
Mex Chiquito, the Italian-American
Frankie & Benny’s, the rusc Italian
themed Cae Uno, the Pizza Hut
competor Deep Pan Pizza, the Asian
themed Wok Wok, the upscale Italian
themed Est Est Est, the Mexican
canna themed Nachos, and the 1940s
American diner themed OK Diner. By
the turn of the millennium, some of
these concepts were underperforming.
Deep Pan Pizza was a parcular
problem. And there was a trend of less
trac on the high streets – a U.K. term
for town centers roughly synonymous
with ‘Main Street’ in American English
– where these chains had many of their
locaons. In October of 2000, the
company’s CEO resigned and was
replaced by Andrew Guy. In March of
2001, Alan Jackson was made Execuve
Chairman. With these men in charge,
The Restaurant Group would reshape
itself over the next 5 years or so.
Underperforming brands like Deep Pan
Pizza, OK Diner, and Wok Wok were
quickly sold. Management said it was
focused on business segments with
high returns on capital, good growth
prospects, and some sort of barrier to
entry. They found these in ‘leisure park’
locaons. Leisure parks are to the U.K.
what strip malls and ‘power centers’
with big box retailers in them are to the
U.S. They are oen anchored by a
movie theater, bowling alley, or some
other leisure aracon. Especially
important is their ample parking and
locaon away from the high streets.
Land development is much more
restricve in the U.K. than in most parts
of the U.S. Even in leisure park
locaons, U.K. restaurants have to pay
their landlords a far higher share of
their sales as rent than American
restaurants do. It seems the demand
for new casual dining opons had
outstripped the number of planning
permission approvals to open new
restaurants. This explains why The
Restaurant Group’s management saw a
‘barrier to entry’ in this business
segment when it wouldn’t appear that
way to an American restaurant chain.
The other area with a barrier to entry is concessions. These are located in airports.
So, basically we are talking about chains in outdoor mall type locaons and then
concessions run in airports. Both have barriers insofar as there are a limited
number of locaons available to competors. Also, landlords can acvely avoid
pung two similar concepts in head-to-head compeon. In fact, it’s in their
interest to do so. Therefore, a landlord would prefer a mix of a fast food restaurant,
a low end casual dining restaurant, and a high end casual dining restaurant over say
two American themed restaurants with similar menus and prices. The restaurant
operators would prefer to avoid such direct compeon. And so would the
landlords. The Restaurant Group kept its other well-performing businesses for a
me. However, it mostly just milked them for cash. TRG sold its two Italian
concepts – Est Est Est and Cae Uno – in 2005. Garfunkel’s shrunk from 33
locaons in 2001 to just 13 locaons in 2015. The sale of Cae Uno in 2005 was
prey much the end of TRG’s high street era. Even the company’s pubs – which it
acquired in two dierent deals made in 2005 and 2007 – are in drive to locaons.
TRG has since said its focus is limited to just 3 areas: 1) Leisure and retail parks 2)
Concessions (so, airports), and 3) Rural and semi-rural pubs. From 2002 through
2015, TRG grew sales by 9% a year and EBITDA by 11% a year while paying out
more than half its reported earnings in dividends.
What does TRG look like today? The 3 key chains you need to know about are
Frankie & Benny’s (261 locaons), Chiquito (86), and Coat to Coast (21). Frankie &
Benny’s has a New York Lile Italy theme. The dishes are basically New York-
Northern New Jersey type Italian and just plain American food adjusted for a Brish
palate. There are plenty of booths creang a casual family dinner type atmosphere.
Chiquito is less focused on families. Coast to Coast is a general American themed
restaurant that is similar to a TGI Friday’s or TRG’s own Frankie & Benny’s. All three
of these chains are located in leisure and retail parks which means there are oen
acvies like movies or bowling in the same area. Each locaon has about 150
seats. The average check is about 15 to 17 GBP (about $20 to $22 U.S.) Tips are
generally much lower in the U.K. than they are in the U.S. However, TRG’s concepts
are American themed and they seem to follow some American pracces like free
rells on non-alcoholic drinks (coee, soda, etc.). This is not typical of restaurants in
countries where there is minimal pping. The lack of standardized pping in the
U.K. also complicates the minimum wage situaon versus the U.S. In the U.S.,
waiters who work for ps can be paid very, very lile in wages without violang
any minimum wage laws. This is not true in the U.K. In addion, the U.K. has
adopted an age based minimum wage law that makes it cheaper to employ
younger workers and more expensive to employ older workers. In the U.K., you
have to pay a 25-year-old waiter about twice what you’d pay a 16-year-old waiter.
This isn’t true in the U.S. because minimum wage laws don’t discriminate on the
basis of age and U.S. waiters work for ps that eecvely count toward their
minimum wage requirement. In the U.S., workers who generate the most ps take
home the most money. This isn’t necessarily true in the U.K. We’ll discuss this issue
more a bit later in the issue. But, Quan and I – and TRG’s management – don’t think
recent changes to the minimum wage are a big issue because the minimum wage
level aects TRG and its competors equally and because the primary compeon
between restaurants is on customer trac rather than price. So, changes in U.K.
planning rules are more important than changes in the minimum wage.
TRG is a growth stock. It targets 850 to 900 locaons within the next 8-10 years.
That means the company would more than double its revenue by 2025 if
everything went according to plan. That’s a big ‘if’. However, a 10-year plan with a
sales growth trajectory of about 8% a year certainly qualies the company as a
growth stock. Nominal GDP in the U.K. is not going to grow anywhere near 8% a
year through 2025. So, TRG hopes to grow faster than the economy it operates in.
SINGULAR DILIGENCE 2