
17
Disciplinary Process
The Professional Compliance Office, within the Prosecution Division of the BPOA’s
Legal Office, reviews thousands of complaints per year to establish whether the
complaint alleges conduct, which is a violation of a practice act, whether a Board has
jurisdiction, and whether there is enough evidence to merit further investigation.
Complaints can be initiated by consumers, licensees, board or commission members,
board or commission staff, competitor complaints, other state licensing boards, media
information, and law enforcement.
When a complaint requires investigation, the Department’s Bureau of Enforcement and
Investigation (BEI) interview witnesses, obtains documents, and collects evidence
related to the allegation made in the complaint. Subsequently, a prosecuting attorney
determines whether to close the complaint or to initiate a disciplinary action before the
administrative licensing board. Prosecution for violations of standards of practice are
initiated through the filing of an Order to Show Cause or via an administrative citation
imposing a civil penalty under Act 48 of 1993 (hereinafter Act 48)20.
Act 48 citations can be issued by BEI staff in the field, or by legal office staff for
technical or administrative violations. Through either avenue, the prosecutor who
proceeds with the disciplinary action then bears the burden of proving misconduct
before the board. Licensees are provided due process and the board adjudicates the
case to either dismiss or sanction. Depending on the severity of the conduct proven,
sanctions can range from probation and discretionary suspension to revocation or
automatic suspension as required by statute. Licensees have the right to appeal any
sanctions to the Commonwealth Court for review.
Six of the practice acts also establish an inspection program administered by the boards
through BEI. The State Boards of Cosmetology, Barber Examiners, Funeral Directors,
Pharmacy, Vehicle Manufacturers, Dealers, and Salespersons, as well as the State
Real Estate Commission, all license facilities where business take place, as well as the
individuals directing that business. Each practice act provides for regular inspection of
those licensed facilities to ensure that sanitation, equipment, security of chemicals and
drugs, recordkeeping, and financial requirements and obligations are being followed.
The inspection standards are delineated in the practice acts and regulations as to
equipment maintenance, record-keeping, item integrity, and money-handling.
Inspections that discover technical infractions of these requirements generally lead to
the resolution of those issues through the Act 48 citation disciplinary process. Act 48
citations streamline the disciplinary process by eliminating the need for formal orders to
show cause, answers, adjudications and orders, and consent agreements.
20 Act of July 2, 1993 (P.L. 345, No. 48) (Act 48 of 1993). In accordance with section 5(a) of the Act, the
Commissioner of Professional and Occupational Affairs promulgates regulations at 49 Pa. Code Chapter 43b. To
date, 24 of the 29 boards and commissions have approved schedules of civil penalties.