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Charles Dalluge from DLR articulates this concept in this
way:
“In the West, the contract talks about what you’re going to
do, how often you’re going to do it, how often you’re going
to meet, what’s acceptable, what’s not, what you will do
if it’s not, how any additional service will be charged and
whatnot.
In China, it’s the opposite: Your relationships form the basis
of your contract. By that I mean that of course the stronger
your relationship with your client, the better you can deal
with the complexities of business anywhere in the world.
The stronger your relationship, the more you can conform
to the contract that you’ve signed. But in China, the
contract itself, without a strong relationship with the client,
doesn’t mean much.”
Guanxi is also very closely related to three other Confucian
concepts: ganqing, which is a measure reecting the depth
of feeling within an interpersonal relationship; renqing, or
the moral obligation to maintain a relationship; and the
idea of “face,” which refers to social status, propriety and
prestige.
Guanxi works with all of these concepts. It is written into
the Chinese DNA and acts as a protective mechanism in
business. There is a very high degree of mistrust in Chinese
circles, which is why you see so many family members
working in companies. Family, at least, are trusted not to go
out, steal the IP and set up in competition. The order of trust
is family rst, classmates second, friends third—and then,
nally, guanxi partners.
Guanxi is both a friendship and a bank of favors. To operate
correctly, guanxi relationships must be mutually benecial.
This may sound like a very mercenary way to conduct
human relations, but guanxi works eectively, keeping
social discord to a minimum. Developing the correct
relationships is necessary for navigating a society that has
scant resources and a huge population. People in China
who are adept at making friends and looking after those
friends are the people who rise to the top.
Businesspeople must cultivate relationships at all levels
of society if they wish to see their companies succeed. By
establishing a wide circle, they will always have someone to
call on when they encounter a problem in a particular area.
But just what is the process of building this circle?
A businessman starts the process of negotiation with
a suitable partner. As part of the Chinese way of doing
business, they will eat together. At this meal—usually their
rst—the Chinese partner will generally bring along his
heaviest cannon, his foremost guanxi partner.
During this rst meeting, the two sides of a potential
cooperation each get to understand the relative strengths
of the other in a Chinese-relationship sort of way. This is
a deadly serious game—a sort of “my gun is bigger than
your gun” kind of game. Here, in this test meeting, is where
the harness is put on your partner. If you go to this meeting
with no one Chinese representing your position, then the
harness is neatly and rmly slipped over your neck.
Your partner’s guanxi, by the way, is not your guanxi but is
his own guanxi. When you meet the party secretary, the
mayor or the governor at this rst meeting, do not assume
that he is there on your behalf. Your Chinese partner has
lined this person up as the overseer of his interests in
business. Mistaking the power of this person as belonging
to your side of the partnership is wrong.
Before entering into a relationship with a Chinese
businessman, you need to have spent time developing
your own guanxi relationships. These relationships cannot
be developed overnight. They require time and sincerity:
time to break through the reticence of the person you
are developing and sincerity in showing him that you
understand how things work.
To put it bluntly, your guanxi partner wants to know how
he will benet from his relationship with you. The answer
to this question isn’t necessarily how your guanxi partner
will benet nancially—although that is not an uncommon
occurrence. Rather, guanxi partners help each other in
many ways. For your guanxi relationship to prosper, you
need to nd ways of helping your partner, so that when you
need his help, he is prepared to reciprocate.
Spending time with your guanxi partner is essential. You
need to create a strong bond of friendship with him or her.
If your intended guanxi partner is a drinker, then dinners
and nights at the karaoke bar are appropriate. If he is not a
drinker, then family occasions, ma jiang (mahjong) nights
and visits to the countryside at the weekend will be your
activities of choice. The Chinese saying “You get to know
your friends on a long journey.” aptly describes the time it
takes to create relationships. You must become a trusted
ally of your guanxi partner; in other words, you must
become a true and sincere friend.
Once you have developed your own network of solid
guanxi partners—and this network can be small or even
just one person—you can then use these relationships to
amplify your power. This is the true power of guanxi and the
reason why you can build eective networks quite quickly if
you have already spent the time on the ground to nd your
way around and make some relationships.