We continued to expand our customer base in relation to mid-
corporates with advanced needs, corporates with international
needs and venture-backed companies across the Nordic
markets, with good progression in terms of customer inflow. This
growth is enabled by the implementation of a more structured
approach to customer acquisition, which has introduced
proactive outreach and data-driven leads to enhance
commercial performance.
In keeping with our growth ambitions, we invested in marketing
to strengthen our market positioning among potential business
customers across the Nordic countries by launching
campaign.
Customer satisfaction remained high, and we are progressing
towards our 2026 target of a 15% increase in mid-corporates
that are highly satisfied with our advisory offering. To do so, we
finalised comprehensive sales training programmes across the
Nordic countries, with more than 1,000 advisers and leaders
completing the trainings. The training enables them to engage
more proactively with our customers and maximise value in all
interactions, thus driving customer satisfaction and cross-
selling. We achieved a strong 8.5 out of 10 customer satisfaction
score among mid-corporates across the Nordic countries.
As Nordic businesses navigate an uncertain environment
marked by challenges such as tariffs and geopolitical tensions,
alongside opportunities like increased defence investments,
strategic advisory has become increasingly vital. We are
committed to nurturing our close relationships with our
customers, ensuring that our robust advisory offerings support
them in adapting to these evolving conditions.
We continue to invest in data analytics to equip our advisers with
effective leads, aiming for a 5% annual growth target in everyday
banking fee income. In addition, the group-wide roll-out of GenAI
tools, such as Microsoft Copilot and DanskeGPT, is helping
advisers become more efficient.
At Business Customers, we are committed to providing seamless
and convenient banking services through digital solutions. In the
first half of 2025 we launched a new version of our online
banking solution District in Denmark that is tailored to small
businesses. The roll out of this new District version was
complemented by a new mobile app. This launch was an
important step in delivering on our strong digital-first
engagement model and simplifying access to self-service
solutions, and we saw continued traction in District Marketplace
adoption, with more products accessible for self-service and
strong customer adoption rates. The new District solution will be
scaled sequentially to the other Nordic markets to enhance our
digital offerings.
Since the launch of the digital welcoming flow for small
businesses in Denmark, we have seen good adoption, which
enables fast and seamless onboarding of new customers to
support our growth ambitions. Moving forward, digital
onboarding will be scaled sequentially to all small businesses
across our markets.
We saw keen interest in existing and new partnerships, resulting
in good traction on referrals to our partners. Building on our
existing partnership with the European Investment Fund (EIF)
from 2024, we expanded our collaboration to further support
SMEs and small mid-cap companies in all Nordic countries
investing in sustainability, innovation and digitalisation. In
addition, we entered into a new ESG partnership with Position
Green to further support our customers in simplifying their ESG
data management for strategic decision-making. The
partnership spans across all four markets to enhance ESG
offerings for business customers.
With the continuous progression towards the goals of our
increasing our momentum as we enter the second half of 2025.
Large Corporates & Institutions
At Large Corporates & Institutions, we are continuing the growth
journey of our franchise outside Denmark with an ambition to
onboard +40 new corporate customers. The positive momentum
from 2024 has continued into 2025, and we have already
established 67 new relationships since the start of Forward 28,
of which 29 are in our core growth market in Sweden.
To further strengthen our position outside Denmark and capture
the ancillary business from our customer portfolio, we have
enhanced our presence in Sweden and Norway by hiring senior
competencies. We aim to improve alignment across products,
increase decision-making efficiency by utilising local expertise
and enhance our presence in the markets in Norway and
Sweden.
Large Corporates & Institutions and Business Customers share
the ambition of strengthening and leveraging our One Corporate
Bank platform. In the first half of 2025, we saw good traction,
both with respect to our commercial ambitions and to the
execution of our digital investments.
At Large Corporates & Institutions, we have several key
initiatives driving our efforts to achieve 5% income growth in
everyday banking fees, one being our focus on acquiring new
house bank mandates. In this area, our robust offerings secured
15 new mandates in the first half-year. In addition, our strategic
priority of systematically assessing the competitor landscape
and adjusting our FX rates has enabled us to increase our
competitiveness. This approach enhances customer value by
allowing us to adapt to evolving needs.
To advance our One Corporate Bank ambitions, we have
prioritised our digital platform. This is evident in the progress of
our Premium API integration agenda and the overall
modernisation of our products. These strategic initiatives are
essential for driving growth and enhancing the capabilities of our
One Corporate Bank platform.
Lastly, we continue to see good traction in terms of deepening
our relations with institutions operating in the Nordic countries.
With our strong focus on diversifying our income composition
from institutional customers, we have made significant strides in
advancing our ambitions towards 2028 in the domain of
structured lending and collateralised lending. Our focused
approach has led to substantial growth in exposure and net
interest income, alongside securing numerous capital mandates
that reinforce our lending offerings and advisory support.
Leveraged Finance, Fund Finance and Securities Finance in
particular carried their strong momentum from last year into
2025.
In Capital Markets, we have strengthened our advisory
capabilities by investing in our local teams in Sweden and
Norway, aiming to grow our presence across Debt Capital
Markets, Equity Capital Markets and M&A activities while being
cognisant of the market environment. By enhancing frontline
competencies and capacity, we are growing our advisory
business across the Nordic region, providing tailored advisory
services across sectors.
These initiatives underpin our strategic progress and
momentum in increasing our support to the institutional client
base and enhancing service offerings to grow our market share
of the Nordic advisory business.
In Asset Management, we continue to focus on the areas in
which we are best and can create the most value for our
customers (such as portfolio solutions, liquid and illiquid
alternative investments and selected flagship strategies). Our
two new strategic partnerships with Goldman Sachs and
BlackRock continue to progress. In addition, last year we took
over the management of the Dansk Vækstkapital funds to
further strengthen our offering within illiquid alternative
investments, and in the second quarter of 2025, we launched the
fourth fund under the Dansk Vækstkapital brand.
We are confident that with the progress we have made on our
of 2025, we
have built a robust foundation for continued execution.
Danica
January 2025 and aims to make Danica the preferred pension
company in Denmark by 2028, focusing on customer
satisfaction as a primary growth driver.
From a Danske Bank Group perspective, the new strategy
focuses on enhancing collaboration within the Group to unlock
greater commercial potential, and this has already generated an
increase in sales through Danske Bank. The strategy aligns with
the broader goals of the Danske Bank Group and aims to realise
growth through cross-sales, thereby strengthening the
bancassurance model.
From a customer perspective, the new strategy focuses on the
importance of making customer interactions with Danica easy
and convenient through digital solutions, comprehensive health
offerings, attractive returns and quality advice.